Frequently Asked Questions
Everything you need to know about your MGN JEWELLERY experience.
What materials are used in MGN JEWELLERY pieces?
We use high-quality materials including 18k gold plating, 925 sterling silver, and ethically sourced gemstones. Each product page provides specific details regarding the composition of the item.
How should I care for my jewellery to ensure it lasts?
To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in the provided MGN pouch or a cool, dry place when not in use.
What is your shipping policy?
We offer insured worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary from 3-7 business days depending on your location.
Can I return or exchange my order?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are non-returnable unless faulty.
Do you offer a warranty on your products?
Every MGN JEWELLERY purchase comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage or general wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible 'buy now, pay later' options through Klarna and Afterpay.